Onestop Canoga Park No. 9 Fastest Growing Company Overall (42.8%) When a customer purchases toner cartridges, backup tape or any other office supply from Onestop, it is not just a physical product they receive back. The approach of the Canoga Park-based company is to find a way to tie those products in with reaching the customer’s business goals. “The issue is how do we customize how we handle your account to help you better do your job,” said Onestop CEO Marx Acosta-Rubio. It is that approach that drives the growth at the company Acosta-Rubio founded in 1998 and initially operated from his home. Onestop grew its revenue by 43 percent between 2005 and 2006 making it No. 9 on the Business Journal’s fastest growing private companies list. Inc. magazine included Onestop on its annual list of fast growing companies for racking up 105 percent in revenue growth between 2003 and 2006. The service-oriented approach was not one that Acosta-Rubio used when launching the business, started with a loan from his mother that he later paid back with interest. He knew he wanted a client to have an easy, enjoyable and quality driven experience. What Acosta-Rubio didn’t know was what the marketplace needed. The foundation was there to give better service and through trial and error and market feedback the company adjusted how it worked with its clients to give customization. For instance, Onestop created a customized website for one client to make ordering products easier. Another large client wanted to make purchases through an African-American-owned company and so Onestop worked that deal out. What is taking place now is a separation between companies that only want the cheapest price on computer supplies and those who want the supplies plus the service and are more than happy to outsource it. For Onestop, that means becoming the office consumables division for busy companies. “We are leading that big time,” Acosta-Rubio said. On a weekly basis, Acosta-Rubio said, he receives calls from private equity firms wanting to get a share of Onestop or buy the company outright because they know it is on to something. Clients range across multiple industries entertainment, insurance, banking, manufacturing and in nearly all 50 states. Onestop recently launched a division to sell its MX brand of toner cartridges overseas. A manufacturer purchased the right to distribute the cartridges in England and throughout Europe.
