Customers:  Adapting to consumer friendly policies and skills has helped Auto Aid make it through the recession.

Customers: Adapting to consumer friendly policies and skills has helped Auto Aid make it through the recession.

For Jack Bulko, 58, president of Van Nuys-based automotive-repair business Auto Aid, the recession served as a major motivator. It forced him to take a look at how he could enhance service to his customers....

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