JetBlue Airways came out ahead in a survey of passengers on the best low-cost airline, J..D. Power & Associates announced Thursday. JetBlue placed best in overall performance, check-in, aircraft interior, flight crew, in-flight amenities, and flight reservations and scheduling in the survey of 9,300 passengers who flew on a major North American airline between January and May. JetBlue serves Bob Hope Airport in Burbank. Power, based in Westlake Village, did the survey in conjunction with Aviation Week magazine. “All of the airlines are struggling operationally, but that doesn’t mean that passengers have to suffer too,” said Linda Hirneise, executive director of the travel practice at J.D. Power and Associates. “The airlines that have high passenger satisfaction have two things in common: They have processes in place to ensure a consistent, positive travel experience, and they have the right people working for them, who make the flying experience a pleasurable one for their passengers.” Southwest Airlines, which also serves Bob Hope Airport, came in second for low-cost carriers, while Delta Airlines scored highest of the traditional full-service airlines operating out of the Burbank airport. American Airlines and United Air Lines placed third and sixth respectively for the full-service airlines with flights from Bob Hope.
